stitch fix: a review.

Stitch Fix | Where my heart residesI am going to tell you the whole story about Stitch Fix, because I love a good comeback story (and I believe in telling the truth). If you don’t know what Stitch Fix is, it’s a personal styling service. You tell them your style, size, and budget preferences, and they send you a package of five stylish goodies to try on at home. You keep what you want, and send back what you don’t want.

Great idea, right?

Well, my first box was not good. Actually, it was kind of terrible. Everything was black, except for one navy blue cardigan. Not only was everything black, but everything was really plain and uninteresting, stuff you would find in the “basics” department. Don’t get me wrong—most of my wardrobe is made up of neutrals and basics, but when you sign up for a cool service like Stitch Fix, the whole point is to try something different, right? I wanted to use Stitch Fix for unique items, not plain button down tops. I was really disappointed with my box, and a little confused. After looking through my style profile again, I decided to e-mail Stitch Fix customer service for some help because I honestly did not believe that the products in my box matched my style profile, which I had spent thirty minutes filling out. I got a nice e-mail back right away with a generous offer to try it again. Sold.

I made a few minor tweaks to my profile, told customer service what I was looking for, added a link to my pinterest boards, and BOOM. My second box was much better. As you can see, one item isn’t pictured (it was too bright and didn’t fit), but four out of five is still pretty good in my book. I really liked all of the looks pictured above, and decided to keep the floral blouse and zig-zag top (both items on right).

Overall, I was super impressed with the Stitch fix customer service, and I can confidently say that I would recommend this product. I worked in marketing and PR for four years before I had Everett and good customer service means everything to me; it’s the difference between trying something once and being a loyal customer for life.

Shopping is nearly impossible with a toddler and it’s not something I do very often. Stitch Fix is incredibly convenient, and I love being able to try things on at my house, where I can pair tops with the right jeans and shoes before making a final decision. Going forward, I plan to order 3-4 “fixes” a year to refresh my wardrobe about once a quarter.

After using this service twice, here are my tips for a successful fix:

1. Include a link to your style/fashion Pinterest boards. I didn’t do this the first time around and think it helped a lot with my second fix.

2. Be REALLY specific about what you are looking for, and tell them what you don’t want to see in your box. If it sounds like you’re being way too picky, you’re doing it right.

3. If you want to use Stitch Fix for unique items (not basic stuff), say that directly. I thought that sentiment was implied by the nature of their business, but it’s not. There are probably some people who like to use Stitch Fix for good basics (I’m just not one of them!).

4. Give good feedback. Once you get your first fix, leave detailed feedback for each item. I’ve heard from other friends that your box gets better each time.

Want to sign up? If you use my referral link, I get a $25 credit towards my next fix. I plan to order another one in March for my birthday, so if you sign up with my link, you’re contributing towards my birthday gift (thank you!).

Have you tried Stitch Fix? Any other tips for making it work?

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22 Responses to stitch fix: a review.

  1. Andrea says:

    I’ve heard that the first box always seems to be awful and then it kind of goes up from there. What a great idea to send them your pinterest board for inspiration! I am thinking about gifting a few months of it to my sister for Christmas, but as a mom, she doesn’t have time to deal with things that don’t work right. So maybe your experience can save her from some lackluster shipments! Great review!

    • Ashlee says:

      My biggest advice: be SUPER specific in your style profile, to the point that you sound like an overly picky, high maintenance, crazy person. I think it would be a great gift!!

  2. Lindsay says:

    I love the tops you chose, especially the zig zag top. I have been wanting to try Stitch Fix but I’m nervous that the items will be too pricey and I will be tempted to buy something expensive. I normally shop sales racks and avoid stores that I know I love but are not in my budget. Is there a price range you’ve noticed with the 2 boxes you’ve received?

    • Ashlee says:

      I set my budget at the cheapest level and the tops have been around $40-60. Ever since I’ve minimized my wardrobe, I’ve been looking at clothing as more of an investment. I LOVE shopping the sales racks (and Target is my weakness), but I’ve noticed that when I do spend a little more money on clothes, it is always worth it because they last longer. I also picked out two tops that I knew would fit me before, after, and during half of pregnancy. They’re loose enough to accommodate a changing body, which is usually one of my prerequisites for clothing since I know I will need it during the next few years!

      • Renee / RLZN says:

        Sorry to butt in but I have to agree about paying a little more for quality! I’ve recently realized this as I’ve been de-cluttering my wardrobe and trying to be as minimalist as possible. And so the items I do pick, I want it to be good quality so they can last me longer; since I’ll be wearing them more often than usual. I remember a t-shirt I bought in junior high which was a little out of my budget at the time, but it’s been 10 years and it still looks brand new! Totally worth it.

        x Renee
        Renee / RLZN´s last blog post ..Thanksgiving

  3. My first box was actually pretty good, but some of the stuff was too small & all of it was SO EXPENSIVE. I don’t know how low in pricing their stuff goes, but I can’t afford to buy much of anything when every shirt is $75! I bought one sweater, but it was very basic, so I gave really specific feedback & am hoping to have better luck with my upcoming December box. Glad you kept that floral blouse; it looks amazing on you!
    Kate @ GreatestEscapist.com´s last blog post ..The Magic Dragon

    • Ashlee says:

      You don’t want to know how much the floral blouse was…. ;)

      I kept it but I left feedback that it was too expensive, ha.

      • Christiane says:

        You look great and I’m planning to try Stitch Fix soon. But I have to ask – what brand is that adorable floral blouse tunic? And did you get a model # or name for it? The pansy is my favorite flower and I love the shape of that top. Since I don’t think I can ask Stitch Fix for a specific item, I may try to find it online. I did see another Stitch Fix reviewer received the exact same blouse at around the same time you did…I’m glad I’m not alone in liking it!

  4. amber says:

    interesting. i’ve never heard of stitch fix, but it does sound like a very convenient concept, especially for moms who don’t dare take their children into the mall (ahem… me) off to check them out…
    amber´s last blog post ..in the distance

  5. amber says:

    loved it… just signed up (used your referral link!)

    xox
    amber´s last blog post ..in the distance

  6. Pingback: Great idea, right? | Stitch Fix Reviews

  7. Mimi says:

    That floral blouse is AMAZING!
    Mimi´s last blog post ..Stitch Fix

  8. Elizabeth says:

    I love those looks on you! SO your style and they really just enhance your beauty!! I am so glad your second fix was much better!

  9. Chelsea says:

    I love what you ended up getting, especially that first tunic. It totally doesn’t look like something I’d ever take off a rack but it’s really cute on!
    Chelsea´s last blog post ..stripes stripes stripes

  10. Kacia says:

    That floral blouse is AMAZING!! but they all look incredible on you!
    Kacia´s last blog post ..#hizzylife happy joy joy! // and a giveaway!

  11. Pingback: Confessions of a Stitchfix addict | PandoDaily

  12. stacy says:

    Do you remember what you asked for in this box? Because I would love to have received this one! Gorgeous
    stacy´s last blog post ..Ready, Set, Reset.

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