I am going to tell you the whole story about Stitch Fix, because I love a good comeback story (and I believe in telling the truth). If you don’t know what Stitch Fix is, it’s a personal styling service. You tell them your style, size, and budget preferences, and they send you a package of five stylish goodies to try on at home. You keep what you want, and send back what you don’t want.
Great idea, right?
Well, my first box was not good. Actually, it was kind of terrible. Everything was black, except for one navy blue cardigan. Not only was everything black, but everything was really plain and uninteresting, stuff you would find in the “basics” department. Don’t get me wrong—most of my wardrobe is made up of neutrals and basics, but when you sign up for a cool service like Stitch Fix, the whole point is to try something different, right? I wanted to use Stitch Fix for unique items, not plain button down tops. I was really disappointed with my box, and a little confused. After looking through my style profile again, I decided to e-mail Stitch Fix customer service for some help because I honestly did not believe that the products in my box matched my style profile, which I had spent thirty minutes filling out. I got a nice e-mail back right away with a generous offer to try it again. Sold.
I made a few minor tweaks to my profile, told customer service what I was looking for, added a link to my pinterest boards, and BOOM. My second box was much better. As you can see, one item isn’t pictured (it was too bright and didn’t fit), but four out of five is still pretty good in my book. I really liked all of the looks pictured above, and decided to keep the floral blouse and zig-zag top (both items on right).
Overall, I was super impressed with the Stitch fix customer service, and I can confidently say that I would recommend this product. I worked in marketing and PR for four years before I had Everett and good customer service means everything to me; it’s the difference between trying something once and being a loyal customer for life.
Shopping is nearly impossible with a toddler and it’s not something I do very often. Stitch Fix is incredibly convenient, and I love being able to try things on at my house, where I can pair tops with the right jeans and shoes before making a final decision. Going forward, I plan to order 3-4 “fixes” a year to refresh my wardrobe about once a quarter.
After using this service twice, here are my tips for a successful fix:
1. Include a link to your style/fashion Pinterest boards. I didn’t do this the first time around and think it helped a lot with my second fix.
2. Be REALLY specific about what you are looking for, and tell them what you don’t want to see in your box. If it sounds like you’re being way too picky, you’re doing it right.
3. If you want to use Stitch Fix for unique items (not basic stuff), say that directly. I thought that sentiment was implied by the nature of their business, but it’s not. There are probably some people who like to use Stitch Fix for good basics (I’m just not one of them!).
4. Give good feedback. Once you get your first fix, leave detailed feedback for each item. I’ve heard from other friends that your box gets better each time.
Want to sign up? If you use my referral link, I get a $25 credit towards my next fix. I plan to order another one in March for my birthday, so if you sign up with my link, you’re contributing towards my birthday gift (thank you!).
Have you tried Stitch Fix? Any other tips for making it work?